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Anna W.August 2020PozitivaLocation, staff and the mix of relaxing and funny environmentNegativaNothing to sayWe had a perfect stay!Best camping on the world, we had there our best holidays, fantastic animators, amazing people, clean and safe camping nearby the beach, we had a lot of fun, I recommend this to everyone for dream holidays, fantastic tapas- Martin D.July 2018Families UN-friendlyWe chose this accommodation based on the description and reviews so that we could enjoy the sea and water park as a family. When the accommodation found out that we were taking a baby with us, they suddenly decided that we would exceed the maximum number of people for a private mobile home because a... baby is treated like an adult here. After a discussion and request for a sensible solution (as is possible in any other accommodation in the world, and especially in mobile homes), we were offered an additional mobile home for an additional €1,000 and after I showed the smart guys a virtual bird, the existing reservation was canceled without comment. It has to be said that there is a 3-year-old child in addition to the baby - neither of them needs their own bed, and yet they still bitch about it. This self-invented rule is as pointless as a goiter, and in our opinion, the accommodation can now offer the mobile home at a higher price, so everything is calculated - customer service and satisfaction are apparently unknown in Spain.Automaticky přeloženo.Odpovězeno z Camping Del Mar March 5, 2021Hello Martin,
Thank you for your review. As it is well indicated in our rules, it is not possible to exceed the maximum number of people allowed in each accommodation and all the children and babies must be counted. As you have told, you were exceeding it in 2 people more of the allowed. The maximum... is 6 person and you were 8 persons! We suggest you some options to try to solve it but as you haven't accept it, we had to cancel your booking.
We can understand that maybe you are not happy because you had to find another campsite, each campsite have their own rules and they must be respected. With 8 months margin we are sure you have found a campsite with an accommodation for 8 people.
Best regards,
Càmping del Mar - Issie H.June 2017PozitivaLocation and relaxing environmentNegativaAnythingExcellent StayLovely site. Very clean. Excellent staff. Nice big pitches. Great pool for adults. Children's pool. Nice cabins with air con. Small shop. Suggest that you call at a large supermarket before you arrive. Nice restaurant area with a good array of good. Lady on the bar was excellent she coped on her own... running the bar.shop & serving food, nothing was to much trouble I would give her 5 stars just because she was unfrazzled & so friendly. Reception girl also excellent at her job.