Recenzii Campsite Kapinovski Monastery

5.0
Alin M.August 2022
Plusuri
The natural setting, the natural pool, the pool, the restaurant, the facilities of the campsite
Minusuri
On weekends, very noisy, uncivilized crews may appear and consume alcohol in excess. We had such an experience and it created us a discomfort. I recommend the management to warn them to avoid such events. Also a negative thing is that the campsite is very far from a shop. So, you should came here with all that you need :)... or you can buy things from the restaurant.
An european campsite
I have avut an extremely pleasant surprise to discover an extremely beautiful campsite, with facilities at high standards located in a dreamy natural setting.A big plus for Orlando Sanz (the guy from Cuba). A very nice and charismatic guy.
Niciun turist nu a considerat utilă această evaluare. Fii primul!
5.0
Alexandru V.August 2021
Plusuri
- Amplasarea campingului departe de zonele locuite ceea ce ii confera linistea mult cauata de toti. - Posibilitatea de a merge la piscina (de a plati doar in zilele cand doresti, aceasta nefiind inclusa in costul camparii) - Existenta posibilitatii de a deversa apele gri direct in canalizare la unele locuri de campare - Toaletele foarte curate si dusurile spatioase si intime - Existenta frigiderelor printre locurile de campat, mai ales in zona corturilor - Locuri de joaca vaste pentru copii mici
Minusuri
Rigiditatea personalului de la receptie. Incomoditatea accesului la utilitati cu cheie (bucatarie, dusuri, toalete - acceptabila tinand
O camping foarte bun ... pentru Bulgaria
Un camping foarte bun, din cele vazute de mine, in raport cu cele vizitate.
Amplasat departe de zonele locuibile, dar in acelasi timp relativ aproape de obiective turistice, merita sa petreci cateva zile in el.
Raprtul calitate servicii oferite, foarte bun in comparatie cu campingurile din Bulgaria de pe litoral.
Răspuns de la Campsite Kapinovski Monastery November 25, 2021
Thank you for your review, Alexandru!

We are glad that you appreciated the quality of our camping and all the facilities created.

As far as I understood from the translation of your comment you had some problem with collecting a key for the sanitary premises from the reception and the attitude of... the reception team. In case you have arrived outside working hours of the reception you can always collect a key from our night security guard, whose telephone number is published on the reception desk. In regards to the friendliness and helpfulness of the reception staff we pride ourselves on providing excellent customer service, which is evident in the many positive reviews on that matter. If you wish to clarify the matter further, please contact me directly at: office@kapinovski.bg .

We look forward welcoming you back at Campsite Kapinovski soon.

Best regards,

Campsite Kapinovski
Niciun turist nu a considerat utilă această evaluare. Fii primul!
5.0
LOI R.July 2019
Plusuri
The kindness and abundant greenery of nature
Minusuri
There is no mini market inside the camping
A beautiful camping
It is one of the most beautiful camping that I have visited and my first camping outside Greece the camping was exactly as it is in the photos from his site the guys at the reception are kind and we were very happy in all respects I went only with my wife with the motorbike for two nights we hope to go again with the kids and our tent Thank you very much for the hospitality and kindness
Tradus automat.
Răspuns de la Campsite Kapinovski Monastery December 4, 2019
Dear LOI ROI,

Thank you for your lovely words. It is pleasure and very motivating to read comments like yours.

I would like to let you know that is in our plans for future development to have a grocery store on site and hope we can facilitate that idea into reality in the next few years.

We look... forward welcoming you back at Campsite Kapinovski in near future!

Kind regards,

Georgi Dadov
Business Development & Camping Manager
Campsite Kapinovski Monaster
Niciun turist nu a considerat utilă această evaluare. Fii primul!
2.0
Marc K.August 2017
Plusuri
Nice place Supply motorhome no problems
Minusuri
Staff unfriendly with no sense of service Pool must be paid extra Restaurant nice but also without hospitality
Nice place aaaaabut
Staff unfriendly, the Bulgarian hosts still have a lot to learn. You have to pay extra for the pool on the campsite. I don't know this from other places. In the restaurant you wait quite a long time for the waitress, who then brings a soup with a mosquito as a meat insert to the table after a long wait. All in all, however, a nice place with incompetent staff.
Tradus automat.
Răspuns de la Campsite Kapinovski Monastery December 12, 2018
Dear Marc,

Thank you for your comment and choosing our campsite for your holiday among many others on your way.

I am glad to read that you loved the surrounding the campsite areas and the facilities for camping we have on site.

I am sorry however to see that you had a rather disappointing experience... in our restaurant and not a positive opinion in regards to the service there. Please note that the restaurants are under different management and in fact a completely separate unit from the campsite itself. I would pass your comment to the restaurant manager in order to take immediate corrective actions in regards to the described by you issues. Over the past few years we have excellent comments and reviews from our guests about the hospitality and in detail the helpfulness and friendliness of our camping reception staff hence I will be very much surprised if your comment is also relevant to the camping personnel. Attention to details and genuine human contact are our core principles at Campsite Kapinovski Monastery.

Thank you once again for taking the time to share your opinion with us. We listen to our guests and use constructive criticism to learn and get better, therefore your thoughts are very much appreciated.

We look forward to welcoming you back to Campsite Kapinovski!

Kind regards,

Georgi Dadov
Business Development & Camping Manager
Campsite Kapinovski Monastery
1 turist a considerat utilă această evaluare.
4.0
Melanie M.July 2017
Plusuri
beautiful landscape, great pool/river, clean
Minusuri
unfriendly cleaning staff, quite far outside (nothing within walking distance)
Nice place with small flaws
The pitch is partly parceled out, then separated by the access road is the tent meadow. On the tent meadow there are some longer paths to water and electricity. The site is well maintained. The toilets and showers are functional and clean. Unfortunately, there was often no toilet paper, so you should... always take this with you as a precaution. There is a well-equipped kitchen with fridges, hotplates, microwave and oven, as well as a washing machine. There is a pool attached to the site, which is probably also used as an outdoor pool by people living there. The pool and pool area is very large, clean, supervised by a lifeguard and offers plenty of sun loungers to lie on. There is also a bar with snacks and drinks. You can also swim in the river next to the campsite, but access is a little difficult. There are 2 restaurants on the campsite. Both were not tested by us for eating, but to have a drink in the evening. Unfortunately, the staff here were very overworked, some of them couldn't speak a word of English, and the prices for the same drinks were different every time we ordered 3. A big minus point was unfortunately the staff. The reception was friendly, as were the ladies and gentlemen at the pool bar. But that was about it. Cleaning staff and (presumably) janitors were very unfriendly and annoyed that you dared to use the toilet and shower at all. The site is about 20 km from the nearest large town. A car is therefore recommended.
Tradus automat.
Răspuns de la Campsite Kapinovski Monastery December 12, 2018
Dear Melanie,

Thank you for your comment and choosing our campsite for your holiday among many others in the country.

I am glad to read that you loved so many things about our campsite, words like yours are very motivating especially for quite a young camping like ours.

I am sorry however to see that... you had a mixed emotions in relation to our restaurant staff and their level of English command. Please note that the restaurants are under different management and in fact a completely separate unit from the campsite itself. I would pass your comment to the restaurant manager in order to take preventive measures for the described by you issues. I am also concerned about the attitude of our cleaning staff and will personally follow up on this. Please accept my apologies for any inconvenience caused on this matter. We maintain our bathroom areas and toilets on regular basis, which also includes providing toilet paper, when finished. Unfortunately we have noticed that on many occasions within an hour or even less since it has been supplied the toilet paper has been gone. Some visitors unfortunately like to take the entire roll for themselves. As you can imagine this is very difficult to control. Attention to details and genuine human contact are our core principles at Campsite Kapinovski Monastery and we are keen to work towards this.

Thank you once again for taking the time to share your opinion with us. We listen to our guests and use constructive criticism to learn and get better, therefore your thoughts are very much appreciated.

We look forward to welcoming you back to Campsite Kapinovski!

Kind regards,

Georgi Dadov
Business Development & Camping Manager
Campsite Kapinovski Monastery
2 turiști au considerat utilă această evaluare.