Campingplatz Mosel Islands hodnocení

Nothing at all.

We had booked this campsite from 16.05. to 21.05.24. My husband had called Mosel Island before we arrived because the media were already talking about flooding. "Come on, it won't be that bad here," he was told. We struggled through the traffic. The highways were so packed due to the Whitsun weekend. When we finally arrived, we were told to leave the campsite because of the flood. After asking the campsite about our paid vacation, all we got was a standard email saying that we could still come until the end of the season. Every normal camper has already booked their entire vacation at the beginning of the year, including us. When I asked if we could come next year, there was no reply. I really understand giving up some of my money because of the floods, but you should at least get the money back for the people you have booked or offer a realistic replacement period. This is a pure rip-off and an absolute cheek from the place.

The campsite lets you make the drive without informing its customers that the campsite is closed.

Following a booking made in January 2024 for a surprise weekend with my mom, we went to the Island Mosel campsite on Thursday May 23. We had taken the precaution of checking on the campsite's website whether the site was open following the floods. There was no information on this in the week following the floods. We had also contacted the campsite by phone and they told us it was ok. And when we arrived on Thursday May 23rd at around 5pm, the lady at reception told us in a very unpleasant way that the campsite was closed. We asked about the 3-night reservation, and she said we'd be receiving an e-mail about it. No commercial apology from her and we had to look for a Park for night as we had already paid 136 euros for the stay. When my husband asked if it would be possible to refund us, she replied "no more money" and he asked where my payment was, she replied no more money. We're totally surprised by what she says, but we try to stay calm. Then on Friday May 24 I checked the campsite website, and there was finally the information that Mosel Island was closed until Wednesday May 29. Why weren't we contacted between Monday May 20 and Thursday May 23? Following the e-mail we received on May 25 at 2pm concerning the procedure that obliges us to rebook a stay between June and October 2024, we went to the campsite again at around 5pm to try and find a solution, and to our surprise the site was open, even though it was noted as closed on their website. The same lady was present in the reception office and again specified no refund. We asked her why she didn't offer to reschedule for Friday evening. It's important to know that the campsites could reopen on Fridays, as we saw motorhomes entering the Happy Holiday campsite in Ellenz. This is clearly a case of pure theft and swindling of their customers.

the situation

the cleanliness

Beautiful pitches directly on the banks of the Moselle

A little noisy due to a lot of train and car traffic on the opposite side of the Moselle.

Large squares

Hygiene and cleanliness in the sanitary facilities Unfriendly staff Prices too high

To be honest, nothing. Maybe the location.

Everything

That you could easily extend for another day every day.

None found.

Beautiful location Large plots

Loud music Dirty sanitary area No night's sleep Unfriendly reception

Nice barrels, great for a few nights, even with 2 children. Restaurant very tasty and friendly service. Nice playground.

What I experienced here at check-in almost took the joy out of my entire stay. The ladies were unfriendly, rude and almost insulting. We were there before 15:00 and were already reprimanded for it. Then it was too much to give us a chip to be allowed to drive onto the pitch (of course we only made this request after 3pm) and when I (well my fault, I didn't have the deposit with me in cash) told the lady this she almost snapped and ordered me in a commanding tone to make my way to the nearest bank immediately. Unbelievable. Great place, bad service. The stay was pleasant but only because we had no other points of contact with the "reception".

Ideal for water sports enthusiasts or anglers Large pitches Friendly operators

Expensive for what the place offers Very noisy: both from the road opposite and the railroad line behind it Sanitary should be cleaned more thoroughly. Soap residue and hair everywhere in the shower. Place looks unkempt and loveless

Good location

The toilets are dirty, broken and very unkempt. The playground leaves a lot to be desired.

Spacious pitches, friendly staff, very clean sanitary facilities

Campers who think they are alone on the pitch. But God knows that's not down to the site management.

The toilets and showers were clean and well maintained

WLAN which can be bought additionally was a disaster. Campsite partially blocked with cars

There was still room for us

Outdated sanitary facilities. Not even a toilet-cleaning machine. Very small pitches. The icing on the cake was that the operator then put 15 ruffians with plenty of alcohol reserves right in front of us, although there was enough space on the meadow. We won't be coming back here.

- View of the water - well-kept pitch

- Noise from freight trains, cars and motorcycles from the road on the other side of the Moselle - Very poor internet

Been there 5 times - always satisfied. The sanitary facilities are well maintained and clean, nice place, friendly reception.

Only this year - booked for Easter with the whole family - cancellation - ok, I'm too attached to life myself But they didn't want to refund the deposit, but instead a credit note, which was to be redeemed by the end of the 2020 season. Only after legal clarification and reminder of the refund after about 6 weeks money back. The place is dead for our family.

Supermarket, etc. nearby.

too expensive.

Directly on the Moselle; very clean and quite modern